Terms & Conditions

General shipping: all in stock items will be shipped within 5-7 business days conditions allowing. This excludes special orders and items that are sent direct from the manufacturer.

ALL DAMAGES MUST BE REPORTED TO THE CARRIER TIME OF DELIVERY.

Specialty (Imported) orders are non-returnable/or refundable. A 50% non-refundable deposit is required at time of order.

Late payment charges of 1.5% per month compounded will be applied to account customers whose invoices are past 30 days.

Business customers will be held responsible for any collection charges involved in the recovery of unpaid invoices. There will be a $25.00 charge on all returned business cheques.

A 20% (twenty-percent) restocking fee will be charged on all returned items. Volume Discount purchases “DO NOT” quality for returns, only “EXCHANGE”

No responsibility will be accepted for goods that cannot be tracked. If customer decides that they do not require products shipped, customer is responsible for cost of return shipping.

Returns will be accepted if items are in the original, unopened and undamaged packages. Products must be returned to us in perfect condition. Damaged or loose merchandise, merchandise not in the original container or merchandise over 15 days old (from invoice date) may not be returned. Unacceptable returns will be returned to the customer at the customer’s expense.